Robert Spychala

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Rackspace Signup Process

Too much human intervention. Needs to be more automated. The great feature of most VPS providers is that the signup process feels very automated.

What I experienced with RackSpace:

1. A welcome email. Cool I dig those.
2. Another email saying my secret answer has been updated. This was part of the signup process - no need for another email.
3. A verification call from a human to ask me what I will be using the servers for and if I need help managing them
4. An individual email from the same sales person, complete with a custom gothic font.
5. Yet another automated email with an invitation to a webinar for sometime in the next day? who uses webinars?
6. A confusing email saying my “ticket” for them sending the confirmation email has been closed.

This process could be easier. Here is what we do, here is the CC form to enter your payment info, here are the links to the API docs, and here are the links to the client libraries and sample code we recommend. That’s it.

Fanatical support should not feel like a sales call.